Safety

Our main priority is ensuring the safety of our community. This page will allow you to easily find the official contact information for PixelRug and verify everything. Please alert us if you ever feel unsafe or uncomfortable!

  • Our official communication channels and profiles. Always ensure messages from us come from these:

    Website: pixelrug.art
    This is our official domain name.

    Email: hello@pixelrug.art
    We also use other email addresses. Make sure the email ends with “@pixelrug.art”

    Twitter: twitter.com/pixelrug
    Instagram: instagram.com/thepixelrug
    Discord: pixelrug.art/discord

  • We own the domain name “pixelrug.art” and nobody can use it except us. To make it really easy to ensure you’re visiting a genuine social profile, you can use the verified links below.

    Twitter: pixelrug.art/twitter
    Discord: pixelrug.art/discord
    Instagram: pixelrug.art/instagram

    Note: We also own “pixelrugart.com”

  • Sometimes we need to ask you for certain information including:

    Email:
    This is the main channel we use for communications and the official way to communicate with us.

    Social Links:
    We may use these for contests.

    Hedera ID (0.0.XXXX):
    Your public wallet address where we can transfer NFTs

    Your Name:
    Sometimes we collect names to verify identity.

  • This is information we will NEVER ask you for.

    Private keys & seed phrases:
    Never ever give your private keys or seed/recovery phrase to anybody. We will never ask for this.

  • This is the official wallet where all PixelRugs are held/minted and transactions are performed. This is so you can verify everything.

    AccountID: 0.0.605546

  • All PixelRug NFTs are minted from and all royalties are paid to our official wallet: 0.0.605546

    You can view authentic token IDs and other information for each PixelRug on our website: First Editions & Limited Editions.

    If you’re purchasing a PixelRug that is not minted from our wallet or doesn’t match the token IDs on our website, it is not authentic.

    Contact us to verify authenticity.

  • Limited Edition PixelRugs are available to trade on Zuse Market. First Edition PixelRugs are available to trade on HashGuild (verified).

    It is strongly recommended to perform other secondary sales via HashPack Secure Trade. It is not advised to manually send HBAR or NFTs to anyone.

    We have a strict policy to not participate in, promote or facilitate any secondary sales/trades of PixelRug NFTs other than providing a Discord channel for communication and providing a list of verified secondary sales.

  • If you ever need to confirm you’re actually speaking with us or feel uncomfortable or pressured in any way, please contact us by using the official channels on this page.

    If something doesn’t seem right, it probably isn’t. We are here to support you and here if you need us!

Questions? Check out our FAQ